26 / 26
Scoped as 26 requirements: 10 critical, 10 must-have and 6 nice-to-have. Nothing was cut, nothing is pending.
SUPPORT · WORK · AI - IN ONE
One platform for support, work and a self-learning AI you control.
A ticket, a task and an engineering issue are the same record in the same queue. The AI answers customers instantly, drafts replies for your agents and learns from every resolution.
All your brands in one place
Bring your own AI key
Host it anywhere, your data stays yours
Life of a request
SELF-LEARNING
PROOF, NOT PROMISES
The product, in three numbers.
Built for a demanding first client, not for a pitch deck. Everything below runs in production today.
5
First response, resolution time, SLA compliance, escalation rate and CSAT, defined in plain language and tracked from day one.
6
Chat widget, forms, custom fields, roles, feature flags and import. Your admins adjust them all in the app, no developer in the loop.
THE STACK, COLLAPSED
Replaces a whole stack of tools.
Twelve subscriptions become one. Your people stop hopping between tabs, your budget stops paying for overlap, and everyone works from one source of truth.
- Project & task tracker
- Issue tracker
- Help desk & ticketing
- Live chat
- Form builder
- Survey & CSAT
- Knowledge base & wiki
- Customer portal
- Dashboards & BI
- Workflow automation
- Omnichannel inbox
- Status & SLA tracking
...and adds an AI assistant you control.
SIX PILLARS
The whole job, in six pillars.
Work, SLAs, AI answers, knowledge, brand isolation and reporting. Every card opens the deep dive.
One work engine
Tickets, tasks and issues on one drag-and-drop board, with the same comments, automations, reports and audit trail.
A queue that never lets an SLA slip
Live response countdowns, waiting states that pause the clock, and a formal escalation path to a supervisor team.
Your AI answers first
The widget answers from your knowledge with citations. Anything it cannot confidently answer hands to an agent with full context.
A knowledge hub, not a FAQ list
A nested page tree with rich pages and structured tables. Better pages literally make your AI smarter.
Every brand, walled off
Run many brands from one workspace. Row-level security means the database itself refuses to leak one brand to another.
The five KPIs that matter
FRT, resolution, SLA, escalation rate and CSAT on one dashboard, exportable, schedulable, on a live wall board.
See it on your own screens.
Book a walkthrough on a live instance and we will show you the whole platform, end to end.