Every request on the record. Every promise on a clock.
SLA targets counted in business hours, a clock that pauses while you wait on the customer, and escalation steps that fire before a breach.
Explore TicketingTHE PLATFORM
Every tool your team pays for today. One system.
Thirteen modules on one work-item engine. Four doors in: Ticketing for requests, Tasks for the work behind them, Support for every customer channel, and an AI you control.
THE FOUR TOOLS
Pick a door. It is all one system.
Plan the work. Order the board. Let the rules do the boring part.
A drag-and-drop board with real manual ordering, WIP limits, projects, and an automation builder whose every run is on the record.
Explore TasksEvery door a customer can knock on. One room behind them all.
Email, live chat, WhatsApp, Telegram, calls and web forms, converging into one inbox with one customer timeline.
Explore SupportIt drafts. It cites. It learns. It never acts alone.
Grounded answers with citations, agent drafts that are never auto-sent, and a self-learning loop with a human approval gate.
Explore AI
THIRTEEN MODULES · ONE ENGINE
The full map, module by module.
Each module links to the page that tells its story.
01Work management
One board and one item model for every kind of work.
02Support deskA prioritized queue with response-time targets, escalations and canned responses.
03Live chatReal-time conversations with website visitors, straight into the agent inbox.
04KnowledgeArticles that power your help center and every AI answer.
05Customer channelsEvery door a customer can walk through: email, social and voice, forms, the portal, surveys.
06Automation & routingTeach the platform your operating rules once; rules react and route work to the right person.
07Reports & insightsDashboards, BI export and the numbers that run the desk - below on this page.
08AIBring-your-own-key AI: copilot, auto-answer, triage and self-learning.
09Administration & governanceTeam, branding, sharing, feature flags, data import, GDPR.
10Developers & integrationsAPI tokens, webhooks, Slack and Teams, the REST API and MCP.
11Your accountNotifications, two-factor sign-in, your own availability and capacity.
12Platform administrationService-health metrics for platform operators.
13Search & auditGlobal search across every module, and an append-only audit log of every change.
REPORTS & INSIGHTS
The five KPIs that matter. In one dashboard.
First response, resolution, SLA compliance, escalation rate and CSAT, drawn straight from the work-item engine. Every KPI carries a plain-language definition on hover, in English and Greek. No exports-by-hand, no stale spreadsheet.
Per-channel and per-team breakdowns, FCR, a per-agent table and a busiest-times heatmap.
CSV and PDF export, with saved report views.
Scheduled email reports: daily, weekly or monthly, CSV attached.
A self-service dashboard builder from a widget palette.
A live Supervisor Wall Board: queue depth, active chats, agents online, oldest ticket, breaches, escalations.